Refund policy

Refund Policy

We want you to be completely happy with your Sefer Torah. If for any reason you are not satisfied, you may request a return within 14 days of receiving your order.

Eligibility for returns

To be eligible for a return, your item must be in the same condition in which you received it, undamaged, and in its original packaging, with all included parts (such as the crown, for Full Set orders). Proof of purchase is required.

How to start a return

To start a return, email us at info@rebbestorah.com with your order number. Once we confirm your return, please ship the item to:

Rebbe's Torah
2207 Radcliffe St.
Bristol, PA 19007

Return shipping costs

Customers are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable. We recommend using a trackable, insured shipping service. Items sent without first contacting us will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item arrived damaged or defective, or if you received the wrong item, contact us right away at info@rebbestorah.com and include photos of the item and packaging. In these cases, we will cover the cost of return shipping and make it right with a replacement or a full refund.

Non-returnable items

Gift cards and items purchased on sale cannot be returned.

Exchanges

If you would like a different product (for example, switching from the Sefer Torah alone to the Full Set), the fastest way is to return your original item and place a new order once your return has been approved.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be returned in the condition in which you received it, in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@rebbestorah.com.

Questions

For any questions about returns or refunds, we're always happy to help. Reach us at info@rebbestorah.com.